{"id":10488,"date":"2017-12-11T11:36:02","date_gmt":"2017-12-11T09:36:02","guid":{"rendered":"https:\/\/www.derheldenberg.at?page_id=10488"},"modified":"2017-12-13T11:05:09","modified_gmt":"2017-12-13T09:05:09","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.derheldenberg.at\/en\/visitor-information\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

FREQUENTLY ASKED QUESTIONS<\/p><\/h1><\/div>

<\/div><\/div><\/div>
<\/div>
<\/div><\/div>
<\/div>

<\/i><\/i><\/span>Is taking pictures allowed?<\/span><\/a><\/h4><\/div>
\n

Photography is allowed throughout the excursions. In the Lipizzaner stables, photography is only permitted without flash and after consultation with the management staff.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>May I take my dog with me to the exhibition?<\/span><\/a><\/h4><\/div>
\n

Dogs<\/strong> are not allowed<\/strong> in the exhibition area at Heldenberg. However, you have the option to leave your dog in the cashier area, where it will also be supplied with water. Dogs are permitted in the shop and the cafe, as well as in the areas of the English Garden.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>May I take my child's stroller with me to the exhibition?<\/span><\/a><\/h4><\/div>
\n

Strollers are permitted. The barrier-free design of the exhibition area allows you to visit all attractions with a stroller.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Food and Beverages<\/span><\/a><\/h4><\/div>
\n

Overlooking the historic English garden, Cafe Heldenberg<\/a> offers a variety of food and beverages. Taking food, beverages, and ice cream into the exhibition rooms<\/strong> and consuming them there is not permitted<\/strong>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Accessibility<\/span><\/a><\/h4><\/div>
\n

Full accessibility is provided in the exhibition area and restaurant. More accessibility details for the entire area can be found here<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need to register for the tours?<\/span><\/a><\/h4><\/div>
\n

No, it is not necessary to book in advance for public tours, but it is recommended on the weekends because we can only accommodate a limited number of visitors. Otherwise, you may have to wait for the next possible tour.<\/p>\n

If you would like to come with a group, we strongly recommend you, to make a reservation by calling: +43 (0)2956 \/ 812 40<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a coffeehouse \/ shop?<\/span><\/a><\/h4><\/div>
\n

Yes, the Cafe Heldenberg<\/a> is open during the operating hours from 10 AM.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do groups and school classes have to stick to the times for the guided tours?<\/span><\/a><\/h4><\/div>
\n

For groups and school classes, we also offer guided tours outside the regular tour times. For more details, please contact us under +43 (0)2956 \/ 812 40 \u2013 0<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>May I leave the area in between and come back?<\/span><\/a><\/h4><\/div>
\n

Yes, the tickets are valid until the end of the season. You can leave the area or the individual attractions and visit the non-validated areas at a later date.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>
<\/div><\/div>
<\/div>
<\/div>
<\/div><\/div>
<\/div>
<\/div>
<\/div>
<\/div>\n<\/div>
<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":10442,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10488","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t